Return and Refund Policy

Thank you for shopping at Neelkanth Sanitaryware, Paints and Hardware. We are committed to ensuring you are satisfied with your purchase. Please read our policy on returns and refunds:

1. Returns:

- You have 7 calendar days to return an item from the date you received it.

- To be eligible for a return, your item must be unused and in the same condition that you received it.

- Your item must be in the original packaging.

- Your item needs to have the receipt or proof of purchase.

2. Refunds:

- Once we receive your item, we will inspect it and notify you that we have received your returned item.

- We reserve the right to decide whether to refund the amount or not based on the condition of the item.

- We will immediately notify you on the status of your refund after inspecting the item.

- If your return is approved, we will initiate a refund to your original method of payment.

- You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Non-refundable items:

- Custom paint shades, Damaged or Opened paint buckets, or any other items that include Liquid items or have Surface Damage, Defects, or Opened are not eligible for refunds.

4. Shipping:

Processing Time:

• Orders are typically processed within 1-2 business days.

Shipping Methods:

• We offer standard and expedited shipping options. Delivery times may vary depending on your location and the selected shipping method.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and your location.

• Free shipping may be available for orders above a certain amount.

Tracking Information:

• Once your order has shipped, you will receive a tracking number to monitor the delivery status of your package.

Shipping Restrictions:

• Some items, such as hazardous materials, may have restrictions on shipping.

• We currently do not offer international shipping.

Delivery Issues:

• If there are any issues with your delivery, please contact our customer support team for assistance.

Shipping Address:

• Please ensure that your shipping address is accurate and up-to-date to avoid any delays or issues with delivery.

5. Contact Us:

- If you have any questions on how to return your item to us, contact us at support@neelkanthhomesolutions.com.

By shopping with Neelkanth Sanitaryware, Paints and Hardware, you agree to our return and refund policy.